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Please note that the casino software contains complete help files for any issue you are likely to encounter with the games, your account, or the cashier. Topics
The Aspinalls Casino software uses state of the art graphics and sound to deliver the ultimate gaming experience. The initial download contains 5 games: A further 300+ FREE games can be downloaded from within the software, whilst playing any of the initial 5 games. 1.1 How do I download the free software? Click on any FREE DOWNLOAD button to start the software download. 1.2 What do I do once the download is complete? You are now ready to install the casino software file that is saved by default to your desktop. If you saved it somewhere else and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert Aspinalls_dh.exe in the "Named" field then click on "Find now". (Remember to search using the "Local hard drives" option). Once you have found it, double-click to begin the installation. 1.3 Where is the downloaded file? The default location is to your desktop. If you saved it somewhere else and cannot find it then simply use the Find (files or folders) Windows facility. 1.4. What is the installation file called? Aspinalls_dh.exe 1.5 What are the minimum and recommended system requirements?
1.6 How do I connect to Aspinalls Casino?
OR
2.1 How do I log in to the casino?
Your password is case-sensitive and must be entered the same way each time you log in. 2.3. I forgot my password, what should I do? If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy. In order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone. 2.4. What if I try logging in and it does not connect? This is due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again. 3.1 How do I register at the Casino?
3.2 What is the minimum amount of gaming credits I need to purchase? In order to start playing online, you will need to purchase £20 worth of gaming credits. 3.3 I want to play for free but I am asked for a credit card - why? You have opened a Real account - contact a customer service representative for information on how to open a guest account. Guests are allocated Guest accounts that do not require real money. 3.4 Do I pay to play as a Guest? No! Guests are allocated Guest accounts that allow them to play for FREE! 3.5 For how long will my Guest account be active? Guest accounts never expire. You are welcome to remain a Guest and play as often as you like. 3.6 Can I purchase more casino chips in Guest mode? Yes. Simply click on the "Purchase" button and type in the amount of credits you wish to purchase. In Guest mode, you may purchase as many credits as you like.
4.1 Are my transactions secure? Yes. Aspinalls online Aspinalls Casinoes 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. All Credit Card transactions at the Aspinalls Casino are facilitated by PROC-CYBER-SERVICES, the Internet's premier electronic cash merchants. Their Services offer safe and secure e-cash, which the Aspinalls Casino is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun. 4.2 How do I purchase credits? There are several ways to purchase casino credits at Aspinalls online Casino. Click here to learn more. 4.3 How do I cash-in my winnings? Please note that it is not necessary for you to cash in your winnings at the end of each session: your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to the Aspinalls online casino. All cash-ins are made through our Casino software. Simply go to the banking page, then onto the cash-in button on the main screen on the Aspinalls Casino software and enter the amount that you wish to withdraw in the box that appears. This will record your cash-in with us and it will appear on our systems immediately. Please note Players with large first time cash-ins may need to comply with certain security requirements, see the paragraph on Fraud for further information. You numerous options to cash-in a winning balance from your casino account. Click here for more. 4.3.1 Reversal of a Cash-In Request If you request a cash-in and change your mind and wish to continue playing with those credits, you may request a reversal of the cash-in within 24 hours. Please simply go back to the cash-in software and follow the "cash-in reversal" instructions 4.4 What fraud prevention measures are in place? Aspinalls Casino plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Aspinalls Casino employs a variety of appropriate security and fraud controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed purchase history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted. Click here to view our disclaimer. 4.5 How can I view my account? Similarly, you can use CashCheck
to see just how your account with Aspinalls Casino stands.
All deposits and cash-ins can be viewed through this
feature.
5.1 How do I download more games? 5 Games are included in your initial download. To download up to 200 more free games use any one of the following methods: To download a specific game click
on the button of the game you wish to install. The game
will start in the same way as the regular games that
you have already installed, except that it will take
slightly longer to load. During this minor delay, the
Casino is downloading the game files necessary to run
the game that you have chosen. You will also notice the
download progress indicator that appears over the game
button. This progress indicator allows you to monitor
the download status of the game. The Casino will also download new games and upgrades during normal play. These downloads are however small and are only carried out during periods that the link between your computer and the Casino's servers is inactive, such as the time between reel spins in a slot machine. As your game play takes priority you should not even notice that these downloads are in progress. To begin multiple downloads, click on the button of the game that you require and then click "Cancel". The game's progress can be monitored via the progress bar that appears over the game button. Clicking on the next game button will start another download. You will notice that the game button in question, as well as the previous game button, both have progress indicators. The game specified by the last button clicked will receive preference and download first. 5.2 Why does it take so long to download new games? The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all affect your download time. 5.3 What if I get an error while downloading further games? If you encounter any errors while downloading further games, call a customer service representative toll-free. We're on call 24-hours a day, 7 days a week.
6.1 Is my credit card number safe in your hands? Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the casinos. Aspinalls Casino guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company. 6.2. How safe is it to give my credit card details over the Internet? Aspinalls Casino uses state-of-the-art encryption technologies which ensure that your personal and card information is protected at all times. 6.3. Are my account number and password safe? Yes. The casino software uses 128-Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access. 6.4. Can I register a credit card at the casino that is not in my name? Aspinalls Casino does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, and your credit cards and account. If another person would like to play in our casino via your PC, we recommend they open their own Real Account.
7.1 What do I do if I need technical assistance? This casino provides free, 24-hour toll-free and e-mail support to all casino players. Contact us 24-hours a day, 7 days a week if you have any questions, queries or suggestions. Our operators are standing by. 7.2 Who do I contact for queries? E-mail us or call us toll-free:
8.1 What is the minimum age required to play at Aspinalls Casino? Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at this casino. 8.2 Is Aspinalls Casino legal? Yes, Aspinalls Casino operates under the licensing jurisdiction of Kahnawake. 8.3 Is the information secure? One of Aspinalls Casino's highest
priorities is security. To be able to provide the highest
privacy available we use Microsoft's SSL4 protocol with
128 Bit encryption. With the combination of Firewall
technology, the system allows the highest security and
integrity for all the information that passes to and
from our server.
9.1 What are my chances of winning? All our games are run by "Microgaming's Random Numbers Generator" which is independent from any other part of the system. The Casino is checked on an ongoing basis by an independent auditor. We would like to mention that all card games are held with 1 pack of cards shuffled, with every new game. 9.2 What happens if I lose my connection to the gaming server? If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred. 9.3 Why do the slot wheels just keep spinning and don't stop? This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position. 9.4 Why does the Roulette ball just keep spinning and doesn't stop? This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position. 9.5 Why do the cards not flip over during a hand? This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet. 9.6 How can I view exactly what cards have been dealt? Playcheck is the result of revolutionary new technology developed to allow players to view their complete betting history online at Aspinalls Casino. For the first time, players can see exactly what cards were dealt, where the ball landed and how the reels lined up. PlayCheck allows you to review your last 72 hours of play - wager by wager. This allows our players to check on the accuracy of the software. PlayCheck is updated every 45 minutes. To use Playcheck, please click on the link below:
(PlayCheck can also be accessed via the Online Statements page on our website)
10.1 How Do I Open an account? Opening an account at the Aspinalls Casino is as simple as these 5 easy steps:
Once registration is complete, you will be given a player account number. Make a note of your account number and password and keep them in a safe place, as you will need them to access the casino each time you wish to play. 10.1.1 Guaranteed Security Aspinalls Online Casino offers its players complete security in their dealings with the casino. All transactions across the Internet are encrypted using state-of-the-art 128-bit encryption technology, and games in progress are saved if the link between player and casino is interrupted for any reason. 10.1.2 Fairest odds and loosest slots! Reviewed by an independent auditor. 10.2 Downloading further games is easy! 5 games are included in your initial download. To download up to 200 more free games use any one of the following methods:
10.3 Exciting competitions and prizes! Exciting competitions and prizes
for the Dealer's challengers. Aspinalls Casino members
enjoy FREE participation in all the competitions run
by the casino. The Dealer will be in contact via e-mail
to inform players of upcoming competitions and promotions.
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